islami bank social limited banking evaluation retail assignment point 0000004021 00000 n To address this literature gap, this studys purpose was to explain the process used to validate brand identification and personality within the retail-banking context of South Africa. Technology has provided more convenience in terms of access to the financial services that also raise concern on the relevance of old-style banking services with high reliance on the conventional branch as access. 0000005296 00000 n 0000319432 00000 n 0000254183 00000 n 0000269914 00000 n 0000017033 00000 n 0000027699 00000 n H|TMs0WQB=$stzHCh`h&+XZ=[&:u8{*H|XvY 202!\]S,=&giULcG"H%MaYpBFz-" Cm#Zj&ZIM~voZJ&oj34y>nif %>c%2WzRYhUMLQ!#y33=|r_.0p/3[g'75p+1mY{^'Uw1Wp(eVTrs$ mE^7]AGj!5Li$B)Hj!p)q1Z!2sTk" sAu>HLtx78hqZf&`ctN`A" PSBs are adopting aggressive strategies, leveraging their anch network to garner a large share of the retail market. trailer Customer satisfaction is a continuous process that management must engage in. The results found that product, process and physical evidence were significantly related to customer satisfaction while price, promotion, place and people are not significantly related. 0000004670 00000 n

We find no systematic relationship between number of banks and Asset growth perhaps because banking organizations optimize the size of their branch network operations as part of an overall strategy involving both branch-based and non-branch-based activities. It was concluded that education financing can perform better by improving access, rationalizing interest rates and liberalizing repayment terms. These findings were supported by additional insights through the application of multiple correspondence analysis (MCA) describing patterns of financial instruments and portfolios. 3h~8}Jur2#Sn.e\OTCT||!$d>M"DK(tC,G'Q|.mes@89ezG>ay}DMm'RI4$&`77_8gxA($Bq$D. pfeiffer cbre Creative Commons Attribution 4.0 International License. Strong investor support to develop their market in Indonesia is expected to accelerate the change of competition landscape in the small-medium enterprise business (www.money.kompas.com, 2019). 0000008016 00000 n 0 Creative Commons Attribution 4.0 International License. As an impact of technology development change in financial services, increasing financial technology (fintech) services have emerged another competition platform in the banking industries in recent years. Thus, it is expected that system trust is more appropriate to use than interpersonal trust. 0000000016 00000 n Response mechanism, Matilda Rozario Retail Banking in India Indian Journal of Applied Research, Vol.5, Issue : 8 August 2015, This work is licensed under a As the central institution in driving economic growth, the bank needs to be more adaptive to changes in the business environment driven by customer expectations, technological capabilities, policies, demographics, and macroeconomic conditions. L@\@  0000013153 00000 n Students Satisfaction towards the University: Does Service Quality Matters? 59 0 obj <>/Filter/FlateDecode/ID[<90879CC34D767431B4D3F9D818B5350C><47F153D0E2A4A64B92463A09111B3851>]/Index[41 34]/Info 40 0 R/Length 86/Prev 272439/Root 42 0 R/Size 75/Type/XRef/W[1 2 1]>>stream 0000014663 00000 n 0000017362 00000 n PurposeThe research aims to addresses the limitations of previous literature regarding choosing the appropriate conceptualization of trust (i.e. For the first time, the authors identified and systematized modern trends and regulations in the development of digital business models of banking services in Industry 4.0, offered their own conceptual vision of the concept of digital business model of banking services. The service concept: the missing link in service design research? 0000014461 00000 n 3 0 obj Even very successful organizations need to constantly change (evolve) due to very dynamic business environment conditions (Pangarkar, 2015). Findings %%EOF 0000002352 00000 n 111 0 obj <> endobj Data were collected from a sample size of 405 respondents comprising of academic and senior non-academic staff in universities and polytechnics in North east region of Nigeria through questionnaire administration. Service quality (Security/ Privacy, Practicality, Design/Aesthetics, and Enjoyment) has a low-moderate effect on relationshipqualitative variables(Trust, Satisfaction, and Commitment). interpersonal trust or system trust) and the role of design aesthetics in generating system trust and intention to adopt mobile banking.Design/methodology/approachThe research conducts two studies. xref Self-administered questionnaires were used as a data collection tool and a sample size was chosen (N = 235). 111 28

0000011525 00000 n 0 Dynamic changes also constantly occur in the banking industry in Indonesia. 0000379933 00000 n 0000020972 00000 n 4j,@FkEHXu9ZO$0 K);; L!X$Of`I{1au7h-J*a=#mNYH-8Q(Y5'72$.r. Digital technology will change the competition platform in the financial services industry. 0000002378 00000 n The purpose of thisresearchwas to investigate the effect of mobile banking service quality empirically in terms of the utilitarian and hedonic dimensions on the relationship quality variables, namely commitment, trust, and satisfaction. Despite significant technological innovation in retail banking services delivery, the number of Nigerian bank branches has grown steadily over time. There is a growing demand for term deposits, consumer durable loans, auto loans, debit card, credit cards, ATM facilities, insurance, online banking, etc. By relying on the mobile banking application, the banking institutions would serve their existing customers better and attract new potential customers.

Study 2 demonstrates that (i) system trust is more useful than interpersonal trust in the mobile banking context and (ii) design aesthetics positively influences consumer system trust and intention to adopt.Originality/valueTo the best of the authors' knowledge, the current research is the first to distinguish empirically between system trust and interpersonal trust and identify the best choice of mobile banking trust type. A measurement model is suggested in the contextual settings of the Indian banking scenario and is estimated using structural equation modeling. 0000006514 00000 n 0000001836 00000 n O. 0000016381 00000 n However, e-service satisfaction is dependent on the ease of moving from one service provider to the other; thus, switching costs assume great significance. 0000007799 00000 n 0000382624 00000 n 0000377838 00000 n Email: info@ea-journals.org <> Since credit managers in banks work with applicants for education loans, their insight becomes essential to understanding the issues plaguing with the smooth implementation and delivery of this scheme. Identification and systematization of trends and regulations in the implementation of digital business models of banking services can form the basis for further analysis of the specifics of digitalization and personalization of digital banking in Industry 4.0 for the sustainable socio-economic development of the country in terms of possible advantages and threats to the security of financial resources and personal data of customers. endobj endobj Daniel Kasser Tee, Alex Preko and Evans Tee, Adelowotan Michael Olajide, Oshadare Segun Anthony, Understanding The Relationships between Service Quality, Customer Satisfaction and Loyalty: An Investigation of Ghanas Retail Banking Sector, Branch Network Growth and Banks Performance In (1981-2013), 7PS MARKETING MIX AND RETAIL BANK CUSTOMER SATISFACTION IN NORTHEAST NIGERIA, British Journal of Marketing Studies (BJMS), European Journal of Accounting, Auditing and Finance Research (EJAAFR), European Journal of Business and Innovation Research (EJBIR), European Journal of Hospitality and Tourism Research (EJHTR), European Journal of Logistics, Purchasing and Supply Chain Management (EJLPSCM), Global Journal of Human Resource Management (GJHRM), International Journal of Business and Management Review (IJBMR), International Journal of Community and Cooperative Studies (IJCCS), International Journal of Management Technology (IJMT), International Journal of Small Business and Entrepreneurship Research (IJSBER), European Journal of Training and Development Studies (EJTDS), International Journal of Education, Learning and Development (IJELD), International Journal of Interdisciplinary Research Methods (IJIRM), International Journal of Quantitative and Qualitative Research Methods (IJQQRM), International Journal of Vocational and Technical Education Research (IJVTER), British Journal of Earth Sciences Research (BJESR), British Journal of Environmental Sciences (BJES), European Journal of Computer Science and Information Technology (EJCSIT), European Journal of Material Sciences (EJMS), European Journal of Mechanical Engineering Research (EJMER), European Journal of Statistics and Probability (EJSP), Global Journal of Pure and Applied Chemistry Research (GJPACR), International Journal of Civil Engineering, Construction and Estate Management (IJCECEM), International Journal of Electrical and Electronics Engineering Studies (IJEEES), International Journal of Energy and Environmental Research (IJEER), International Journal of Engineering and Advanced Technology Studies (IJEATS), International Journal of Environment and Pollution Research (IJEPR), International Journal of Manufacturing, Material and Mechanical Engineering Research (IJMMMER), International Journal of Mathematics and Statistics Studies (IJMSS), International Journal of Network and Communication Research (IJNCR), International Research Journal of Natural Sciences (IRJNS), International Research Journal of Pure and Applied Physics (IRJPAP), English Language and Inter-Continental Studies, British Journal of English Linguistics (BJEL), European Journal of English Language and Literature Studies (EJELLS), International Journal of African Society, Cultures and Traditions (IJASCT), International Journal of Asian History, Culture and Tradition (IJAHCT), International Journal of Developing and Emerging Economies (IJDEE), International Journal of English Language and Linguistics Research (IJELLR), International Journal of English Language Teaching (IJELT), International Journal of Agricultural Extension and Rural Development Studies (IJAERDS), International Journal of Animal Health and Livestock Production Research (IJAHLPR), International Journal of Cancer, Clinical Inventions and Experimental Oncology (IJCCEO), International Journal of Cell, Animal Biology and Genetics (IJCABG), International Journal of Dentistry, Diabetes, Endocrinology and Oral Hygiene (IJDDEOH), International Journal of Ebola, AIDS, HIV and Infectious Diseases and Immunity (IJEAHII), International Journal of Entomology and Nematology Research (IJENR), International Journal of Environmental Chemistry and Ecotoxicology Research (IJECER), International Journal of Fisheries and Aquaculture Research (IJFAR), International Journal of Horticulture and Forestry Research (IJHFR), International Journal of Micro Biology, Genetics and Monocular Biology Research (IJMGMR), International Journal of Nursing, Midwife and Health Related Cases (IJNMH), International Journal of Nutrition and Metabolism Research (IJNMR), International Journal of Public Health, Pharmacy and Pharmacology (IJPHPP), International Journal of Weather, Climate Change and Conservation Research (IJWCCCR), International Journal Water Resources Management and Irrigation Engineering Research (IJWEMIER), British Journal of Psychology Research (BJPR), European Journal of Agriculture and Forestry Research (EJAFR), European Journal of Biology and Medical Science Research (EJBMSR), European Journal of Botany, Plant Sciences and Phytology (EJBPSP), European Journal of Educational and Development Psychology (EJEDP), European Journal of Food Science and Technology (EJFST), Global Journal of Agricultural Research (GJAR), International Journal of Health and Psychology Research (IJHPR), Global Journal of Arts, Humanities and Social Sciences (GJAHSS), Global Journal of Political Science and Administration (GJPSA), Global Journal of Politics and Law Research (GJPLR), International Journal of Development and Economic Sustainability (IJDES), International Journal of History and Philosophical Research (IJHPHR), International Journal of International Relations, Media and Mass Communication Studies (IJIRMMCS), International Journal of Music Studies (IJMS), International Journal of Non-Governmental Organizations (NGOs) and Essays (IJNGOE), International Journal of Physical and Human Geography (IJPHG), International Journal of Sociology and Anthropology Research (IJSAR), International Journal of Biochemistry, Bioinformatics and Biotechnology Studies (IJBBBS), International Journal of Coal, Geology and Mining Research (IJCGMR), International Journal of Geography and Regional Planning Research (IJGRPR), International Journal of Library and Information Science Studies (IJLISS), International Journal of Petroleum and Gas Engineering Research (IJPGER), International Journal of Petroleum and Gas Exploration Management (IJPGEM), International Journal of Physical Sciences Research (IJPSR), International Journal of Scientific Research in Essays and Case Studies (IJSRECS), Administration of behavior modification as a psychological technique for effective classroom management in teaching and learning of chemistry among senior secondary school students in Zonal Education Quality Assurance, Kankia, Katsina State, Perceived Digital Information Literacy Level of Undergraduates at the University of Port Harcourt, Assessment of Pollution Potential and Chemical Interaction of Polybrominated Bdiphenyl Ethers (PBDES) On Soil and Bitter Leaf Around E-Waste Dumpsite in Abraka, Delta State, Nigeria. Furthermore, the dimensions of mobile 'banking. hbbd``b`z $A. % 0000005448 00000 n 0000006116 00000 n 0000011638 00000 n <<45CE361E132F1F428178B491117D3E8F>]>> <>>> The increase in retail lending in developing economies can be attributed to the rapid growth of personal wealth, favorable demographic profile,and development in information technology, the conducive macroeconomic environment, financial market reforms etc. 0000001694 00000 n D0S='4buS8g3*wwJ:fBW>. Clustering customers effectively is an important element of improving marketing policy and strategic planning. 0000004364 00000 n 0000003958 00000 n endstream endobj 112 0 obj<> endobj 113 0 obj<> endobj 114 0 obj<>/Font<>/ProcSet[/PDF/Text]/ExtGState<>>> endobj 115 0 obj<> endobj 116 0 obj<> endobj 117 0 obj[/ICCBased 133 0 R] endobj 118 0 obj<> endobj 119 0 obj<> endobj 120 0 obj<> endobj 121 0 obj<>stream <<871AB54886F1DA4BBE9E250D783A5EA8>]>> Study 2 tests the research model. endobj 0000003393 00000 n endobj 0000332236 00000 n 0000016756 00000 n 0000111600 00000 n Service quality was seen to positively and significantly affect customer loyalty in this study. Responses from 399 e-banking customers, who had experienced a service failure, were sought using a five-point Likert scale.