No it's not. They do train you very well and get a lot of experience in call center and customer service but not worth it if you're looking for a career. METRO vehicles are granted free usage 24-hours a day, and HOVs are granted free usage in both directions of travel during peak times: Monday through Friday, 5 a.m. - 11 a.m. and 2 p.m. - 8 p.m. We also use third-party cookies that help us analyze and understand how you use this website. Heres the info you need to make your payment in any way you choose: Online: Log in to your account and pay online at https://www.hctra.org/. Most tolling agencies stopped accepting cash on the roadway years ago in an effort to speed up traffic drivers can travel at highway speeds under transponders that capture tolling data from a tag instead of stopping and paying cash. Please contact us at www.hctra.org/HelpAndSupport. Made some great friends. Harris County Commissioners Court earlier this month approved new policies for the Harris County Toll Road Authority that start the process of removing the last six toll booths along the Sam Houston Tollway and moving the agency to all-electronic or pay-by-mail collections. I have not had any luck I get an error message in the app that says "we are currently offline try back later." In an effort to help the deaf or hard of hearing better communicate with an officer unfamiliar with sign language, Constable Ted Heap has made available a communication card in PDF format that can help during times of need. As HCTRA makes the transition and plans the removal of the existing booths, officials are weighing whether booth operators will ever return, toll agency Executive Director Roberto Trevino said. HCTRA, however, was a holdout, as the agency stuck for years to a strict interpretation of its policies that said collection shall be made at the time of use. How many sick days do you get per year? Some saturdays are required depending on where you are working . Necessary cookies are absolutely essential for the website to function properly. They reprimand you for literally EVERYTHING, I feel like less than a person in this role. No small change: HCTRA removing last handful of toll booths in favor of cashless roads, Brittney Griner's former teammates don't see her as criminal, Michael Ciaglo, Staff / Houston Chronicle, Ban on banks that discriminate against guns costs Texas plenty. You can pay your bill online at Harris County Toll Road Authority's website, mail your payment to the processing center, or pay your bill in person at any authorized location.

The micromanaging is enough to send you over the edge. Along toll roads in Austin and Dallas and those managed by the Texas Department of Transportation, drivers receive invoices for tolls in the mail if they lacked a transponder on their vehicles. During HOV hours, drivers will need to choose their designated lane based on the occupancy of their vehicle. How would you describe the pace of work at Harris County Toll Road Authority? Disrespectful management that everyone knows about. However you may visit Cookie Settings to provide a controlled consent. I try back later it's the same it's been offline since I downloaded it.

How often do raises occur at Harris County Toll Road Authority? Ferrovial Services North America (FSNA) is eager to deliver comprehensive roadway and facilities maintenance services for the Harris County Toll Road Authority (HCTRA) beginning Dec. 1. This exciting new contract allows FSNA to further expand its renowned infrastructure maintenance services, Daniel Filer, FSNA Executive Vice President of Infrastructure, FSNA is actively recruiting for talent in the Harris County area for this complex contract. Anyone interested in a career with a globally recognized organization with competitive pay and great benefits can contact FSNA at. Every since I downloaded the app to try and manage my credit cards and make payments. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Very convenient. The Sam Houston Parkway, orBeltway 8, along with the Sam Houston Tollway, is a beltway around the city of Houston, lying entirely within Harris County. Abbott to call special session to suspend Texas gas tax, - Metro to restart weekend hours for high-occupancy toll lanes this summer, - Interstate 10 managed lanes heading west, along with a lot of Houstons rapid growth, - Texas plans to place charging stations for electric cars every 50 miles on most interstates. It also provides you with the option to set up automatic bill payments online and make alternative payment arrangements. In order to maintain an optimum level of service on the facility at all times, toll rates for the managed lanes are based on time of day, vehicle occupancy and axle count.

Not convenient at all. What is Harris County Toll Road Authority sick leave policy? FSNA is actively recruiting for talent in the Harris County area for this complex contract. Anyone interested in a career with a globally recognized organization with competitive pay and great benefits can contact FSNA atcareers@ferrovialservices.com. For EZ TAG account holders, download the app and log into your account using the same username and password established on your HCTRA.org log in. Its sad that they ruined a good place to work.

The Westpark Tollway offers an alternative east-west corridor for West Houston residents with access to US 59 and the Galleria, the Sam Houston Tollway (Beltway 8) and SH 6. You also have the option to opt-out of these cookies. Pct 5 Communication Card, The Office of Assets that fall under FSNAs direct responsibility include approximately 60 centerlane miles of Harris Countys tollway network (including Sam Houston, Westpark and Fort Bend tollways), 48,636 square feet of toll plaza and equipment facilities and surroundings, and the iconic and critical Sidney Sherman Bridge, Washburn Tunnel and Lynchburg Ferry Terminal. Harris County Precinct 5 When I started there everything seemed good but I started to notice different things like management would attack people who were actually doing their job. Matt Lanza on what to know. Easy to add and remove vehicles as well. By mail: You can mail your check to 7701 Wilshire Place Dr Houston, Tx 77040. Please be prepared to be micromanaged, treated as children, be at work about to die(they dont care about your health. Trevino said the agency wants to complete a traffic study. This place makes you feel like you are back in high school, with drama and mess. What is covered by the life insurance at Harris County Toll Road Authority? In Person: Pay at any of the nationwide customer service centers. Persistent billing issues have left many drivers jaded and skeptical of HCTRA doing away with the toll booths. The workplace is a very toxic environment especially the call center. Ill never give them my credit card number again, said Patrick Mills, 56, of Katy, who said he spent months disputing a toll, and months more fighting fees when his credit card expired and HCTRA began counting violations against his account. If you do not have an account, create an account. We are beyond excited to be able to demonstrate our commitment to delivering safe, high quality service to the satisfaction of the client and traveling public.-Daniel Filer, FSNA Executive Vice President of Infrastructure. Make sure you have an account already with them. Amazing place to work , free benefits, very professional environment! There is a diversity there so no one will feel like an outsider or anything. If you were to leave Harris County Toll Road Authority, what would be the reason?

Your hard work, coming in early, the fact that you want to succeed and make a career out of it does NOT matter to them. Drivers likely will be able to pay for tolls at EZ Tag store locations, Trevino said, and perhaps at other locations such as convenience stores or supermarkets. As long as you do your job and show up on time, the company will take care of you. Does it offer online bill payment facility? Customer Service Hours This is a landmark contract that will allow us to bring value to a new client in the nations fourth largest city. The Sam Houston Parkway/Beltway 8 runs mostly along the frontage roads, only using the main lanes where they are free (mostly on the north side of Houston). Data privacy and security practices may vary based on your use, region, and age. Dropping cash from the road, meanwhile, does not mean drivers will need a credit card on file with HCTRA. Opened in 2004, the Westpark Tollway spans approximately 19 miles through Harris and Fort Bend Counties. Understand that technology is helpful but also down fall. Further study of taking out the toll booths could take months, though Trevino said officials hope to have a plan in place soon of when conversion of the cash lanes to EZ Tag access can begin. Ask a question about working or interviewing at Harris County Toll Road Authority. Before sending the payment you should call the customer service number 281-875-3279 for reconfirmation. But opting out of some of these cookies may have an effect on your browsing experience. A contractor walks along part of a toll plaza on the Hardy Toll Road on July 15, 2016 in Houston as crews demolish the structure. Reach out to the HCTRA team using the information below.

There does need to be a reasonable time period to implement it, Precinct 4 Commissioner Jack Cagle said. By clicking Accept, you consent to the use of ALL the cookies. For all customer service requests, including paying tolls, disputes, toll rates and account information, please contact the Harris County Toll Road Authority. It went from a family atmosphere to being a hostile work environment. Lobby Hours: 8am 4pm (Mon.-Fri.), Admin (832) 927-6700 Good place to work. You may be hard working and punctual but they'll let you go without giving it a second thought. Houston, Texas 77021 I travel a lot and it was easier to use eztag for a lot of places rather than waiting in line to pay each time passing. If you were in charge, what would you do to make Harris County Toll Road Authority a better place to. 6538 South Frwy. Before the world knew Brittney Griner as the WNBA star at the center of an international scandal, Houston knew her as a local basketball phenom. If you have personal problems in you life they will act like the are going to help you but if you have no proof showing conversation or meeting information they will stab you in the back. Very positive energy there! Good entry level, no much room for career growth. Some managers were more laid back then others, co workers were great. No raises, no job satisfaction, not a career. 6538 South Frwy. Learn about how to login, bill payment options, how to set up Auto Pay, how to cancel account and other helpful tools for your Harris County Toll Road Authority account. I dont recommend this company because their trainers train poorly.contacmtemporary agency telling me that my assignment was over. Hamster on a wheel going nowhere. Email:[emailprotected], EZ TAG Account Id # or EZ Tag sticker number (if applicable). By phone: Use the automated system to make a payment. I enjoyed working with customer and assisting them with their account and the best options available for a settlement regarding violations. I have had no issues using this app or the website. This includes enforcing all traffic laws,investigating accidents, and being available for motorist assistance when needed. Ferrovial Services North America (FSNA) is eager to deliver comprehensive roadway and facilities maintenance services for the Harris County Toll Road Authority (HCTRA) beginning Dec. 1. This exciting new contract allows FSNA to further expand its renowned infrastructure maintenance services with a new client in the bustling Houston, Texas area. We want to consider and assess the implications of all-electronic tolling, he said, noting officials will take it slow in moving cars through payment areas faster. That meant money could not come later for a prior toll, and anyone who did not pay was in violation. You can also cancel account and contact customer support online. Best part about working in the call center are the people you meet. This website uses cookies to improve your experience while you navigate through the website. The main lanes elsewhere are the Sam Houston Tollway, a toll road owned and operated by the Harris County Toll Road Authority. This category only includes cookies that ensures basic functionalities and security features of the website. You can login into your account visit this link. The road was closed in preparation of reopening as an all-electronic toll road. The Toll Road Division is tasked with facilitating the flow of traffic on the toll roads, as well as provide security for the patrons who utilize them. They make you feel like you are less than a person and it isn't a friendly environment, they try to fake it but we see through it. You can login to Harris County Toll Road Authority online account by visiting this link and access all the features. The developer provided this information and may update it over time. Be on time, don't hold or take to heart things personally it will be your down fall. Our community is ready to answer. GREAT for renters!! This contract will employ over 100 employees, ensuring constant coverage for HCTRA and tollway motorists. UPS AND DOWNS: Houston traffic went down last year, but the region ranked worse for congestion. She has a Dallas tag, Mills said, issued by the North Texas Tollway Authority. Not all that worth it. Losing the last few toll booths is unlikely to have a major effect on most drivers. We want to make the transition safely, Trevino said. Track the pages visited and the interaction in them. How can I contact customer support in case of any issues? We disclaim any responsibility resulting from inappropriate uses or interpretations of the data on the site. Are there minimum age requirements for specific roles at Harris County Toll Road Authority? In case you have forgotten the account password, please visit Forgot Password page. The fingerprint log in on my Android phone works perfectly! Supervisors are very rude, unprofessional, and messy. They just care about a body in a seat).

What is the interview process like at Harris County Toll Road Authority? Abbott to call special session to suspend Texas gas tax, Metro to restart weekend hours for high-occupancy toll lanes this summer, Interstate 10 managed lanes heading west, along with a lot of Houstons rapid growth, Texas plans to place charging stations for electric cars every 50 miles on most interstates, Houston police officer attacked by dog near Galena Park, Uvalde gunman's mother has fiery exchange with victims family, Jury selection underway for trial of slain Houston sergeant. https://www.hctra.org/eztagstore/login.do?CSRT=15058340592605066948, https://www.hctra.org/about_contact/?CSRT=15058340592605066948, https://www.hctra.org/eztagstore/home/resetpassword.do. Precinct 5 patrols the Harris County segment of the Westpark Tollway (13 miles), beginning at I-610 on the east and extending to the county line near FM 1464. Youll be fine as long as you sit there, shut up, and can smile through being talked down to by customers and management. You can contact them by calling on following numbers: Disclaimer : The data on billpaymentonline.org may not be accurate, complete, or otherwise reliable. When will the Texas heat wave end? Drivers wishing to use the Westpark Tollway must have an EZ TAG. Ferrovial Services North America Awarded New Infrastructure Contract in Virginia, Ferrovial Services North America Awarded Contract in Florida. Credit Cards, Debit Cards and internet banking payment are accepted. Its a job, but I must say it is not worth it. They are disorganized, everyone isn't on the same accord and no raises. - Fourth of July travelers in Houston should get ready for high gas prices, traffic, - Lawmakers urge Gov. Launch your Web browser and navigate to Harris County Toll Road Authority's Login page (see below).

County officials, who approved the plan, acknowledged the conversion includes time for HCTRA to adjust. Safety is FSNAs number one priority and a robust training program for all contract staff is an integral part of its safety initiatives; each crew member will be experienced, trained and qualified to perform services safely. These cookies will be stored in your browser only with your consent. A change may be coming for the West Sam Houston Tollway, one that will leave drivers unable to toss their loose change to pay the user fee. The only thing, is that it can be a bit stressful due to CONSTANT changes in the guidelines. I have the ability to advance in my career. I call they tell me to go in to one of their locations it's my phone. Raise in pay is nonexistent, get used to earing that check for years and years. Stability is at an all time high . "Managed lanes" refers to a dual purpose roadway, dedicated to mass transit for both high occupancy vehicles (HOV), and vehicles equipped with a toll tag. What should I do if I test positive for COVID? Precinct 5 is also responsible for patrolling the segment of the Sam Houston Tollway (called West Sam Houston Tollway) which starts at US 290 and runs south to US 59. Precinct 5 is responsible for patrolling and the enforcement of vehicle occupancy during HOV hours. Media RequestIncident on RoadLandscapeRoadway ComplaintRoadway DamageWebsite IssueOther, Almeda-Genoa Constructors I assist with escalation calls, assist staff with researching, assist management staff with day to day task. The trainers never mentioned that we would not be in the classrooms while on breaks, so I thought nothing of it until I was approached by a trainer and she latterly escorting me out. I made asked questions about what had happened and then 3 hrs later my job came to an end. Explore information on salaries, job satisfaction, skills and more, Working as Customer Service Representative, Customer Service Representative/ Training Assistant/Assistant Lead, See more Harris County Toll Road Authority reviews by job title, See all Harris County Toll Road Authority locations. Mobile:832.725.5443 We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Customers are rude and when they complain about you, you will be in the wrong NO MATTER WHAT. I don't see myself being here for another 2 weeks, seriously enough is enough. The job is easy. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Now, Mills rarely uses the toll lanes, and only does so with his girlfriends car. They will screw you any chance you get, and everyone is sneaky. For employment opportunities and general information This app allows me to add a rental car's license plate to this account so that I can bypass the extra charges from the rental agency for toll roads (rental agencies charge a daily charge plus actual use charges). My best advice is RUNNN. harris The pay isnt good so its hard but there is job security so that has people staying employed longer than they probably originally thought. They change very often and there is a high turnover rate but other than that if you do your job, you can advance. CSR position within the west side call center is a different type of beast. Constable Ted Heap It also is safer to avoid motorists lining up at booths along the roadway, and cheaper for HCTRA to manage money electronically. Feds want to build a massive wind farm off the Galveston coast, Katy family is shocked with quadruplets, now needs bigger van. We want to meet customers where they are, he said, noting that a public service campaign of the changes will be likely. The customer is always right even when they aren't, so if they complain bc you didn't smile back it's your butt on the line. * Below you can find best ways to contact Harris County Toll Road Authority support according to 29410 billpaymentonline users. You may visit their website or send an email request by clicking HCTRA Email Support. 281-875-EASY (3279). TheWestpark Tollway was the nation's first all-electronic roadway providing a barrier-free drive between Houston's Galleria district and Katy, TX. Job is very stressful customers are the worst customer Ive ever encountered you get reprimanded for EVERY little thing they will find any reason to make you feel less than and forget about raises no matter how much dedication you show this job does not appreciate anything you do even during the pandemic they make you feel like your lucky to work for them when they should be lucky to still have employees if you just really need a place to work then I would consider to continue to look for work elsewhere do not waste your time here it is not worth it at they have a high turn over rate for a reason trust me, 30 min lunches, strict attendance policy, terrible management, rude supervisors, micromanagement to the fullest. Dug Begley is the transportation writer for the Houston Chronicle. The phone number is 281-875-3279. 17423 Katy Freeway I started as a Customer Service Representative. I am able to gain experience by working in different departments and performing different job assignments, Some key people retired and others left. So many times I have rushed to add money right before passing with no issues. If your not a favorite get ready to be picked on. Single occupancy vehicles (SOV) are allowed to use the lanes 24 hours a day for a toll, which will be charged electronically via an EZ TAG. Dispatch (281) 463-6666, Click for information regarding Toll Tags. While in training I had trainer talk down on me like I was a child and it was all because I remained in the training room while on break. Plus about it for me is it is good for Texas, Oklahoma and Kansas. Despite the constant computer problems and policy changes, metrics stay the same. Collect information for advertising management. It offers online bill payment facility to all its users and provides several different methods to pay bills. 346.231.0425, BLUERIDGE TRANSPORTATION GROUP, LLC I went to their website on my phone and laptop error message " your page has expired try again later." HCTRA loosened the policies when it revised its website in 2016, also changing some of the violation fines that led to complaints from drivers. I wish I could give this place 0 stars, not worth it at all to work here. The job is just a job not a career and enough pay to keep you afloat. The toll booths have been vacant for more than 15 months, after HCTRA pulled workers at the start of the pandemic.

Management are all "COMPANY PEOPLE" once they got into their positions and they forget the truth. How is the call center environment, are the cubicles small or do you have a nice size work station? Yes, it offers online bill payment facility. The headquarters of the company is located at: 7701 Wilshire Place Dr Houston, Tx 77040. Mon Friday 8:30 AM 4:30 PM Many cash-paying drivers bristle at the agencys billing practices or lack a credit card. You will need to enter your email id, phone number and some personal data to verify your information. Houston, Texas 77021, How can we help? These cookies do not store any personal information. Some design changes may be needed to make sure entrance and exits do not cause drivers to jockey for position. Thank you for bringing this to our attention. What to know as Bakers Dodger days cant thaw Astros icy All-Star reception, Chris Shepherd departing Underbelly Hospitality restaurants, HPD called to Finner's home during argument over COVID test, Houston doctors warn Texas heat affects blood pressure medicine, Diamondbacks to part ways with ex-Astros star Dallas Keuchel, Houston traffic went down last year, but the region ranked worse for congestion, Federal officials halt development on TxDOTs $7 billion rebuild of I-45, Fourth of July travelers in Houston should get ready for high gas prices, traffic, Lawmakers urge Gov. HCTRA has spent the past decade luring drivers to EZ Tag and TxTag use and away from cash tolls, as have most toll operators around Texas and the nation. HCTRAs Toll Road System operates 24 hours a day, 365 days per year (including holidays). Just do your job and take the criticism constructively. Accessibility, Disability and Accommodation, 3.1 out of 5 stars for Compensation/Benefits, 3.1 out of 5 stars for Job Security/Advancement, For the best experience, please upgrade to a modern, fully supported web browser. Easy, fun, exciting, high paced, bit stressful. Safety starts with understanding how developers collect and share your data. Turnover rate is EXTREMELY high for a reason, trust me. Ferrovial Services North America secures major Roadway and Facility Maintenance contract in Houston, Texas.